Data Privacy Policy
RSS Law | Reg No 2014/219732/07
Last updated: 2025
1. Purpose
1.1.Your privacy and trust are of utmost importance to us. This privacy policy outlines the data privacy practices that the Company, its employees and internal stakeholders abide by.
2. Privacy Statement
2.1.The Company is committed to the adherence of data protection laws of South Africa and adheres to processing information accordingly.
2.2.Provided it is reasonably possible, we will try to use or disclose your personal information only in the manner stated in this Privacy Policy.
2.3.We pledge that collection of information will be done lawfully and contractually with consent of our clients and third parties in line with their expectations.
2.4.We will strive to ensure data integrity. Information collected will be accurate and not deceptive.
2.5.We strive to be transparent with our clients in how we aim to use personal information and how to keep this data secure.
2.6.Security standards will ensure that all information collected will be protected against unauthorised and unlawful access. Information collected will be used for only the purposed agreed to contractually.
2.7.You do not have to give us personal information in order to visit or access the freely available sections of our Website. Some services on the Website may, however, be restricted to subscribers only. In order for you to use such subscriber services we will need some personal information about you. The information will be collected when you register with us.
2.8.All your personal information will be collected, stored and used in accordance with this Privacy Policy and you consent to such use when you subscribe on the Website.
3. Data Collection
3.1.We may collect and process the following data about you:
3.1.1.Information that you provide by filling in forms on the Website. This includes information provided at the time of registering to use the Website, booking tickets, subscribing to our services, posting material or requesting further services.
3.1.2.If you contact us, we may keep a record of that correspondence.
3.1.3.Details of your visits to the Website including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access.
3.2.We may collect information about your computer, including where available your IP address, operating system and browser type.
3.3.By submitting your personal data, you agree to the transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
3.4.We do not guarantee the security of your data transmitted to the Website and any transmission is at your own risk.
3.5.Clients have the choice on which data to avail to us, and this will only be used for the purposes expected by our clients, and laid out herein this policy.
3.6.Clients can control the use of their data for marketing purposes through an opt-out option.
3.7.Personal information may not be collected from minors except through their guardians.
3.8.The data collected may be directly or indirectly attained from and for our clients to ensure that we deliver on successful outcomes and to help us improve our services to clients (e.g., Surveys).
4. Use of Data
4.1.We use information held about you in the following ways:
4.1.1.to ensure that content from the Website is presented in the most effective manner for you and for your computer;
4.1.2.to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
4.1.3.to allow you to participate in interactive features of our service, when you choose to do so;
4.1.4.to notify you about changes to our service;
4.1.5.With client consent, data may be statistically and analytically used to identify trends to continuously improve our business offering (e.g., to improve usage and effectiveness and reporting) and to potentially provide additional products and services to serve you. Consent may not be requested if the data is anonymised;
4.1.6.We will only share your personal information if required by law; to protect our clients; to protect the constitution; to maintain safety and security of our offerings; or in order to enforce or apply the Terms and Conditions of website policy; or to protect the rights, property, or safety of us our customers, or others.
4.2.Processing of data may occur manually or automatically.
4.3.We may contact you by email, post or telephone in relation to our goods and services unless you have asked us not to and may pass on these details to service providers for the relevant service for which you have registered. We will not pass on your data to selected third parties to use your data unless you have proactively opted in.
4.4.If you are a new user, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
4.5.If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please let us know by emailing us on the email address available on our website.
4.6.The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
5. Storing of Data
5.1.The Company will store and retain your personal information for as long as is contractually required to fulfil the obligations of our products and service to said client; and to comply with legal obligations; resolution of disputes or enforcement of contractual agreements.
5.2.Clients may request us to no longer use their information on request in writing.
5.3.We will take every measure to ensure that stored data is updated and relevant.
6. Security of Data
6.1.Security of data is supremely important to us. We have reasonable security measures in place to ensure the security of data.
6.2.All Company's users, employees and business partners are obligated to abide by Security policy requirements outlined in the organisation's IT & Communication Policy; Non-disclosure Agreements; Code of Business Conduct Policy; Confidentiality & Conflict of Interest Policy. Non-compliance could result in dismissal and or criminal liability, as laid out in the Company's Dispute Resolution Policy; and Disciplinary Handling Policy.
6.3.Clients are urged to send personal data through authorised channels only.
7. Use of Cookies
Cookies are used to:
7.1.Improve our products and service offerings.
7.2.Provide us with usage and performance data.
7.3.Provide users with an improved website experience.
7.4.Combat fraud.
7.5.Provide clients with interest-based opportunities.
7.6.Distinguish you from other users of the Website.
8. Regulation of Interception of Communications Act 70 of 2002 ("RIC Act")
7.7.Subject to the provisions of the RIC Act and to the extent necessary, you consent and agree to us intercepting, blocking, filtering, reading, deleting, disclosing and/or using all communications sent or posted by you to the Website.
9. Monitoring & Recording of Communications and Interactions
9.1.All digital communications and meetings may be recorded to ensure quality and as portfolio of evidence aligned to contractual obligations between the Company and clients.
9.2.All company meetings will be held using the Microsoft Teams application. Security and Policies thereof are detailed and available on these links: teams-privacy; security-compliance-overview; teams-security-guide.
10. Revision
10.1.We reserve the right to amend this Privacy Policy from time to time, to ensure that we are in adherence to governance and legal requirements, in which case the amended Privacy Policy will supersede and replace any previous policies with effect from the date on which it is posted on the Website.